FAQs
We understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication.
Before any item is posted to the AVENUE TOKYO website, it is checked by highly qualified authenticators specializing in specific brand names.
Our experts have been thoroughly educated in detecting "fakes".
Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturers established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
We stand by our authenticators and the authenticity of each lifetime item we sell and we offer a return policy should any item we sell prove to be non-authentic.
We ship internationally from our offices in Tokyo Japan and US
*Duty and import taxes
International shipping will take approximately 8-14 business days to arrive from the order date. We ship internationally with FedEx. Shipping fee is $75 for all international orders
Please note that AVENUE TOKYO will calculate and collect Import Duties and Taxes at checkout for international orders so that customers do not have to pay the fees upon delivery of their order.
Delivery delays may occur due to external factors such as customs clearance. Items made of exotic materials cannot be shipped outside the US. No returns can be accepted on international purchases. All shipments are tracked.
We are unable to make changes to an order once it has been placed.
All sales are final.