frequently asked Questions
Q&A
| Do you have a physical store? |
| No, it is only available in the online shop. |
| Is it all real? |
|
Yes, all items are genuine. Our staff and owners purchase them directly from Hermès stores, or each item undergoes rigorous appraisal by multiple people. We only sell genuine items, including accessories. |
| Can it be shipped immediately? |
| All products are imported from overseas. Items that have already arrived at our Tokyo headquarters (Minato Ward) can be shipped immediately. Items at our overseas branches will be shipped in approximately 7 days. Please contact us for more information. |
| Is gift wrapping available? |
| Yes, it is possible. If the item includes a box, it will come with an Hermes box. If you have a spare, we can also include an Hermes paper bag or ribbon. Please contact us for details. |
| Are there any products that are not listed? |
| We have many items. Because our products are rare, most of them are not listed on the website for customers who do not want others to know that they purchased them from AVENUE. If there is something you are looking for, please feel free to contact us. We will search for it for you. |
| All products are imported directly from overseas, but are customs duties charged? |
| Customs duties and other charges are the responsibility of the customer. |
| If maintenance is required in the future, can Hermes repair it? |
| Yes, it is possible. We can repair items purchased outside of Hermès stores. (We may not be able to accommodate your request depending on the condition of the product or circumstances at Hermès.) |
| Do you also sell products other than Hermes? |
| We can also search for you upon request. |
| Is it possible to purchase from Hermes directly managed stores? |
| Yes, of course it is possible. The purchase will be made after payment. Please contact us for more details. |
| Do you buy items? |
| No, we do not. |
| Can I receive it directly? |
| Proof of delivery is required and items are shipped by post only. |
Contact info@avenuetokyo.com
Telephone number: 03-5786-0134