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Precautions regarding returns and exchanges

Shipping & delivery

Delivery time can be specified

(After confirming your order, we will ask you for the desired delivery date by e-mail.)

Notes on Cancellations, Refunds, and Exchanges

Refund due to customer convenience

We do not accept refunds due to customer convenience.
If you refuse to receive the item, we will charge you the full amount of the item.

Exchange due to customer convenience

We do not accept exchanges due to customer convenience.

Refund due to defects in products, etc.

We will refund if the following conditions are met.

Correspondence condition
Please contact us by e-mail within 2 days including the arrival date of the product. We will take responsibility and respond promptly.
(1) In the event of damage during transportation.
(2) If you receive a product that is different from what you ordered.
*Please be sure to check the product on the day the product arrives.

If the product cannot be returned, we cannot accept one-sided returns or exchanges due to customer convenience. (Different from the image I imagined, it didn't suit me, the color was different from what I thought, etc.). In addition, in the case of refusal to receive the product, we will charge the full price of the product.

We cannot accept returns or exchanges due to a difference in opinion between our company and the customer, such as the product being different from what we expected (including due to the nature and smell).

If you do not receive a response within 48 hours of the last email we sent you during the discussion to resolve the issue, we will not be able to respond.

We cannot accept returns or exchanges for products that have had their security tag (attached to the product at the time of delivery) cut off, products that have been used, or products that have been damaged by the customer.

If the accessories are not complete

If you do not contact us in advance, or if the item is returned without our consent, we will not be able to refund it. Please be sure to contact us by email in advance.
If you do not receive a response within 48 hours of the last email we sent you during the discussion to resolve the issue , we will not be able to respond.

Available period <br>If you contact us within 1 day after the product arrives

Refund amount <br>Product price full amount

Return shipping fee Store burden

Remarks <br>In the case of refusal to receive the product, we will charge the full price of the product.


Exchange due to defects in products, etc.

We do not accept exchanges due to product defects.

Precautions regarding cancellations, refunds, and exchanges

Returns are only possible in the following cases:
(1) When there is a damage accident, etc. during transportation
*Please note that stains, scratches, etc. on USED products are not included in this.
(2) If you receive a product that is different from what you ordered.
*Please be sure to check the product on the day the product arrives.

Non-returnable
We cannot accept unilateral returns or exchanges due to customer convenience. (Different from the image I imagined, it didn't suit me, the color was different from what I thought, etc.). In addition, in the case of refusal to receive the product, we will charge the full price of the product.

We cannot accept returns or exchanges due to a difference in opinion between our company and the customer, such as the product being different from what we expected (including due to the nature and smell).
We cannot accept returns or exchanges for products that have had their security tag (attached to the product at the time of delivery) cut off, products that have been used, or products that have been damaged by the customer.

If the accessories are not complete
From the last email we sent during the discussion to resolve the issue If there is no response within 48 hours , we will not be able to respond.

<Caution>
・If you do not contact us by e-mail within 2 business days from the date of arrival of the product, including the date of receipt, we will not be able to return or exchange the product for any reason.
・From the last email we sent during the discussion to resolve the issue If there is no response within 48 hours, we will not be able to respond.
We do not ship to P.O box.

* We cannot accept returns or exchanges for products that have had their security tag (included with the product delivered) cut off, products that have been used, or products that have been damaged by the customer.

* If you do not contact us in advance, or if the item is returned without our consent, we will not be able to refund it. Please be sure to contact us by email in advance.
info@avenuetokyo.com

Cancellation/refund/exchange contact information

Phone number
0357860134

Return address

Post code
1060032

Address
Roppongi Hills North Tower 17F, 6-2-31 Roppongi,

Minato-ku, Tokyo

Addressed to Avenue Co., Ltd.

Phone number
0357860134