Precautions regarding returns and exchanges
Shipping
Free shipping nationwide in Japan
Notes on cancellation, refunds, and exchanges
■Refunds due to customer's convenience
We do not accept refunds due to customer's convenience.
If the product is refused upon delivery, you will be charged the full price of the product.
We do not accept refunds due to customer's convenience.
If the product is refused upon delivery, you will be charged the full price of the product.
■Exchanges due to customer's convenience
We do not accept exchanges due to customer's convenience.
We do not accept exchanges due to customer's convenience.
■Refunds due to product defects
Refunds will be issued if the following conditions are met:
Conditions for eligibility
Please contact us via email within 2 days of the product arrival date. We will respond promptly and responsibly.
Refunds will be issued if the following conditions are met:
Conditions for eligibility
Please contact us via email within 2 days of the product arrival date. We will respond promptly and responsibly.
(1) In the event of damage during transit
*Please note that this does not include dirt or scratches on USED products.
(2) In the unlikely event that you receive a product different from your order.
*Please ensure the orderer confirms the product on the day of arrival.
Cases where returns are not possible
We do not accept unilateral returns or exchanges due to customer's convenience (e.g., "it's different from what I imagined," "it didn't suit me," "the color is different from what I expected"). Also, if the product is refused upon delivery, you will be charged the full price of the product.
We cannot accept returns or exchanges due to differences in opinion between us and the customer regarding the condition of the product (e.g., inherent reasons, smell).
*Please note that this does not include dirt or scratches on USED products.
(2) In the unlikely event that you receive a product different from your order.
*Please ensure the orderer confirms the product on the day of arrival.
Cases where returns are not possible
We do not accept unilateral returns or exchanges due to customer's convenience (e.g., "it's different from what I imagined," "it didn't suit me," "the color is different from what I expected"). Also, if the product is refused upon delivery, you will be charged the full price of the product.
We cannot accept returns or exchanges due to differences in opinion between us and the customer regarding the condition of the product (e.g., inherent reasons, smell).
If we do not receive a response within 48 hours of the last email sent by us during discussions to resolve the issue, we may not be able to assist.
We cannot accept returns or exchanges for items where the security tag (attached to the product upon delivery) has been cut, used products, or products damaged by the customer.
Missing accessories
If we are not contacted in advance, or if the item is returned without our consent, we will not be able to issue a refund. Please be sure to contact us via email in advance.
If we do not receive a response within 48 hours of the last email sent by us during discussions to resolve the issue, we may not be able to assist.
Eligible period
If contacted within 1 day of product arrival
Refund amount
Full product price
Return shipping fee
Paid by the store
Remarks
If the product is refused upon delivery, you will be charged the full price of the product.
■Exchanges due to product defects
We do not accept exchanges due to product defects.
We do not accept exchanges due to product defects.
■Notes on cancellation, refunds, and exchanges
Returns are only possible in the following cases
(1) In the event of damage during transit
*Please note that this does not include dirt or scratches on USED products.
(2) In the unlikely event that you receive a product different from your order.
*Please ensure the orderer confirms the product on the day of arrival.
Cases where returns are not possible
We do not accept unilateral returns or exchanges due to customer's convenience (e.g., "it's different from what I imagined," "it didn't suit me," "the color is different from what I expected"). Also, if the product is refused upon delivery, you will be charged the full price of the product.
We cannot accept returns or exchanges due to differences in opinion between us and the customer regarding the condition of the product (e.g., inherent reasons, smell).
We cannot accept returns or exchanges for items where the security tag (attached to the product upon delivery) has been cut, used products, or products damaged by the customer.
Missing accessories
Missing accessories
If we do not receive a response within 48 hours of the last email sent by us during discussions to resolve the issue, we may not be able to assist.
＜Important Notes＞
・Please note that we cannot accept any returns or exchanges for any reason if we do not receive an email from you within 2 business days of the product arrival date, including the day of receipt.
＜Important Notes＞
・Please note that we cannot accept any returns or exchanges for any reason if we do not receive an email from you within 2 business days of the product arrival date, including the day of receipt.
・If we do not receive a response within 48 hours of the last email sent by us during discussions to resolve the issue, we may not be able to assist.
Please note that if the delivery is made to a delivery locker, the delivery date to the locker will be considered the arrival date.
※We cannot accept returns or exchanges for items where the security tag (attached upon delivery) has been cut, used products, or products damaged by the customer.
Please note that if the delivery is made to a delivery locker, the delivery date to the locker will be considered the arrival date.
※We cannot accept returns or exchanges for items where the security tag (attached upon delivery) has been cut, used products, or products damaged by the customer.
※If we are not contacted in advance, or if the item is returned without our consent, we will not be able to issue a refund. Please be sure to contact us via email in advance.
info@avenuetokyo.com
■Cancellation, Refund, Exchange Contact
Phone number
0357860134
■Return Address
Postal code
1060032
Address
Roppongi Hills North Tower 17F, 6-2-31 Roppongi, Minato-ku, Tokyo
To Avenue Co., Ltd.
Phone number
0357860134